How to Track

From the moment you confirm to the knock at your door — here's how to follow your parcel.

  1. 1

    Keep your order number

    You'll see it on the confirmation screen right after you place the order. It's the fastest way for us to find your parcel.

  2. 2

    Open your account

    Sign in and go to your orders — every order shows its current status and everything you bought.

  3. 3

    We call before we deliver

    The courier rings the phone number on your order, so keep it switched on for delivery day.

What each status means

  • PendingWe've received it and are getting ready.
  • ConfirmedChecked and packed with care.
  • ShippedOn its way to your governorate.
  • DeliveredIn your hands — we hope you love it.

Something doesn't look right? Call us and we'll check it for you straight away.